At Baddeleys, customer care is a key part of our service. We are proud of the quality of our house surveys, property valuations and energy performance certificates (EPCs), but we also want to make sure that you understand the processes and go away feeling reassured. Our job is far more enjoyable when we know we're doing it well - and we recognise the value of happy clients.
It is this approach that makes our business grow and we are grateful to our customers for recognising this and rewarding us with kind words, returns and recommendations. You can also connect with us on LinkedIn, Twitter, Facebook and Google+ .
Received from M and S J
Just a quick note to express my thanks for the service you provided in respect of a recent house survey. Your prompt response (in answer to my checking the phone number was correct) was fantastic. The report was detailed and my follow up call to Philip was invaluable and this gave me assurance that the offer I tendered was realistic and likely to succeed, as well as confirming my view that although the house needed a lot of renovation work it was worth the investment. I will let you know how we get on. If we do proceed with the purchase I will be back in touch as I need Phil's advice and expertise.
Received from JM
I have been very happy with, and appreciative of your advice, patience, flexibility and personal as well as professional approach during my long search. I'd certainly use you again and recommend you to others.
Received from SL
Just to let you know, I have re-negotiated the sale price for the house to £172,000 (including cooker, American fridge freezer, all the furniture and a trampoline!).
Id just like to say a big thanks for the advice, really helped me out.
Received from SJP
Thank you for sending the survey, receipt and maintenance tips. I've had a good read through and it all makes sense, we now need to get some quotes in for the work that Philip has suggested needs doing.
Received from MC
In terms of feedback over dealing with your company I can't remember the last time I had such a smooth, straightforward, clearly explained professional encounter.
Received from CR
Thank you so much for your friendly and efficient service.
I won't hesitate to recommend you to family and friends who need a Chartered Surveyor.
Received from MH
Many thanks for the survey.
Philip is exceedingly professional and he is willing to give straightforward advice at the property after the survey.
Gill, you are most efficient and pleasing to talk to on the phone.
What more can I say!
Received from RVS
Thank you for a prompt response. I have taken due notice of the points raised by Philip and will be taking appropriate action. I found the opportunity to meet Philip in person and have a good discussion most helpful.
Received from JS
Thank you so much for the quick reply, just got back form work and was very excited to read this, thank you for turning it round so fast. First impressions are that I am very happy with the report produced, I think I will take you up on the offer of speaking to Philip though, the report has raised some serious doubts in our minds about buying this house.
Received from PB
Thank you so much for your detailed structural advice and guidance. This enabled me to fully understand the issue and risk in plain terms, and therefore proceed with absolute confidence.
Received from HL
Thank you for your report.
Just letting you know that I won my case. I won £3,300 plus expenses of £728.92 - he has to pay me within 15 days.
The judge could see right through the builder and all his lies because of your report.
The judge was very strict and scary but excellent.
Received from PCC & VAC
We have been impressed by the thoroughly professional, diligent and helpful service received from the first phone call onwards.
We would not hesitate to recommend your services to others.
With best wishes for the continued success of your firm.
Received from JB
Thank you for the survey and attached documents which I received today. I have been very impressed with your service and would recommend you to anyone. Very professional and a very full survey with lots of information and useful advice, thank you once again.
Received from RD
Thank you ever so much for all your help and explanation. It's really helped me with buying my first house.
Received from ALM
Thank you very much for your efficient response, I am very grateful. I will be sure to both use and recommend your business to anyone else in the future.
Received from H M & S M
Many thanks for the Homebuyer Report which Philip undertook. It was really nice to meet up with him at last and to have a good chat about the property. We were very impressed with the detail of the report which told us what we really needed to know without being overcomplicated. May we take this opportunity to thank both of you for your kindness, understanding and patience and will certainly, without hesitation, recommend your company to friends and others who need a Surveyor.
Received from John Wright Electrical Services Ltd
I spoke to Gill after a recommendation from a local estate agent in the area, from the outset she was friendly, courteous and very professional. Every aspect of the service they offer was covered in the initial telephone conversation. The survey was carried out very quickly and the results sent via email the next day. Nothing is a trouble. They provide an excellent service with efficiency, speed and professionalism. Very impressed.
Received from J & S H
Receipt of report and receipted invoice duly acknowledged.
Many thanks for your speedy and thorough work.
Received from VK
Many thanks for your email and attached reports. Thank you for your prompt attention and good service - it has been a pleasure to deal with you
Received from JF
I just wanted to say "Thank You" for all your help and advice on my current house purchase, and not forgetting all the previous surveys over the past few years. It's very reassuring to have people that you can trust on side. Going it alone is quite daunting, so your unfailing kindness and guidance is very much appreciated.
Received from L&C
Thank you for your speedy work with producing our survey report. Much appreciated. It's nice to have the reassurance that our future home shouldn't bring any nasty surprises!
Received from Sohail and Lisa
Many thanks to you both for the prompt service.
Two very happy clients.
Received from J & M D
I want to thank you very much for the speedy recipt of the emailed copy of the survey and the paper copy which we received this morning. I think it is all selfexplanatory and I don't think we need to discuss it any further at this stage. We will act on Philip's recommendations.
Thanks again for your patience and consideration which has helped us to get on with this process and your firm deserves the highest accolades for helpful facilitation of a difficult process.
Received from SG
Thanks - tell Phil we think he is wonderful, without the benefit of his expert knowledge, we could easily have made a costly mistake! In the case of this property if something appears to be too good to be true.....
Hopefully we will find something else fairly soon and will be back to you again.
Received from LB
I am writing to express my thanks for the excellent sevice I received from your firm. From the very first phone call when I contacted you to the promptness of the survey report you have been friendly, efficient, thorough, informative. helpful and kind far beyond what was expected of you. I got much more than I paid for. I would have no hesitation in recommending this firm to others.
Received from L & T C
Very efficient service with an ability to do business outside of the working day hours which was an excellent support to us.
Received from J & E F
Many thanks to you both for your swiftness and efficiency in sorting out the survey. This is the 3rd survey that you have done for us and we would always recommend you.
Received from B T
I would like to express my thanks for your extremely prompt service. I intend to arrange for the dampness and electrical issues to be examined. I will contact you when these have been investigated to determine if the market value needs to be adjusted.